Frequently Asked Questions


Want it delivered?

To make it easy for you, we already enter your address as the delivery address for a new order. Of course you can change that address and have your order delivered to your work, friends or family. Then enter a different address when checking your details. We will then ensure that your order reaches the correct destination.

When will my order be shipped?

If you order before 4:30 p.m., your order will be shipped the same day on weekdays. Orders placed on Saturday & Sunday will be included with those placed on Monday.

Will I receive notifications when my order has been shipped?

Yes! As soon as the shipment has been created, you will receive immediate notification by email. During the shipping process you will be informed directly by the carrier regarding the status of the package. You can easily track your package using Track & Trace and view the expected delivery time.

What is the delivery time?

The delivery time of your package is generally fixed. However, exceptions, such as public holidays and ad hoc delays at the carrier, can lead to some delays. Is your delivery address in a remote area? Please take into account at least one extra working day.

1 working day
Germany (Western part)

2 working days
Wadden Islands (NL)
Germany (other)
United Kingdom

3-4 working days

NB: Within the Netherlands and Belgium, Saturday is also a delivery day. Is your destination not in the overview above? Contact customer service and we will help you!

How do I quickly find an article?

You can search for an article via our search bar at the top right:

1) Enter a term.
2) If necessary, specify the category (e.g. . tents).
3) Click on search.

What are the shipping costs for returns?

The shipping costs are at your own expense.


What payment methods are there?
  • iDEAL
  • Credit card
  • Bancontact
  • Sofort Banking
  • Bank transfer
  • PayPal
  • Paysafecard
  • KBC-CBS payment button
  • Belfius Direct Net
Can I cancel an order?

If you order before 4:30 p.m., your order will be shipped the same day on weekdays. Orders placed on Saturday & Sunday will be included with those placed on Monday.

How quickly will I be refunded after cancelling?

Once we have processed your cancellation request, a refund period of 14 calendar days applies.


Can I exchange my item(s)?

Yes, this is allowed if the item is incomplete, damaged or defective 7 days after arrival of the package. This can be done free of charge within the warranty period.


Can I return my item(s)?

If you want to return an item, you must always state your order number, so that we can handle the return quickly and correctly.

When purchasing products online, you have the option to cancel without giving any reason within 14 days. calendar days. This period starts on the day after receipt of the item. If you exercise your right of withdrawal, you can return the product to us with all accessories supplied and - if possible - in its original condition and packaging. If you exercise your right of withdrawal, only the shipping costs of the return will be at your own expense.

Wrong or defective item received

If you unexpectedly receive a defective or incorrect product You can report this via Any shipping costs for returning will be at our expense.

Your purchase amount
We will refund your purchase amount as soon as possible. possible, but no later than 30 calendar days. As well as the shipping costs to be incurred when returning, if the error is ours.

Return address
You can return your items via the returns form.


What are the repair costs for my item?

You do not have to pay anything within the warranty conditions. If the damage is not covered by the warranty, you will receive a quote before the repair is carried out. You can always refuse that. If approved, we will try to repair the item as quickly as possible.

Do I have a warranty on my items at <tc>Mooiys</tc>.com?

Yes, from the moment you purchased the item, it has a 1-year warranty. At your invoice serves as proof of warranty.